Kollo Health Shipping Policy

Thank you for visiting and shopping at Us.KolloHealth.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

All orders are processed within 2-3 business days from our UK warehouse. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail
5-10 business days

* Overnight delivery is only available for orders with delivery addresses within the UK.

Delivery delays can occasionally occur.

KolloHealth.com ships to addresses within the UK, EU and WORLDWIDE.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

KolloHealth.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


KolloHealth.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship outside the UK to the USA from our UK warehouse.

Returns Policy:

As Kollo Health supplements are an ingestible supplement 'All Sales Are Final’. Returns cannot be accepted due to health & safety, and quality control. The safety and integrity of our collagen products are extremely important to us, so we are unable to re-stock products once they have been released from our control.

If subscribed to any of our subscriptions services. We automatically send out email reminders 3 (three) days before each upcoming order is processed and payment is taken. You can cancel your subscription from your account on our site. Alternatively, you can cancel by emailing us at info@kollohealth.com or messaging us on Facebook messenger and we will do it for you. Your subscription will terminate on the day that you cancel providing you cancel by 7am GMT (Greenwich Mean Time). Any cancellation request submitted after 7am GMT will not be effective until the following day.

Please note that once payment has been processed and the product is dispatched, you no longer have the right to cancel your purchase.

Every effort will be made by to cancel your subscription on the same day you cancel your subscription with us, however, if you make your cancellation after 7am, your order may have already been processed and left our warehouse and therefore you will have to pay for the product and order dispatched. You no longer have the right to cancel your purchase

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kollohealth.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kollousa@kollohealth.com


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.